How to Make and Cancel an Appointment


Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems booking online appointments?

Use the Patient Access Support Centre before you call us.



In general all surgeries are by appointment only. However, if you need to be seen urgently and an appointment is not available, we will see you on that day.

In these circumstances we will not be able to  give you a precise appointment time but we will make every effort to see you as soon as we can. To help us give a good service to everyone, we would ask that you request an urgent appointment only for problems which genuinely cannot wait.


We book 10 minutes for every routine appointment and we endeavour to run our surgeries punctually. Inevitably, we may sometimes have to see emergencies in the surgery, or we may have to go out on an urgent visit. In addition, some patients may need more time than others. We hope, therefore, you will understand if the surgeries sometimes run late. If you think you will need more then 10 minutes to discuss your problem, please advise the receptionist at time of booking.


Evening and Saturday Morning Appointments Available

 We are now able to offer patients appointments between 6.30pm and 8pm and on Saturday mornings via the Extended Access Service run by the  Shirley Medical Centre on Wickham Road. There are GP, nurse and healthcare assistant appointments available.  Please contact  Reception to book.”


Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.


Text Message Reminders

You can now register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service please fill out the consent form.

New Data Protection Regulations from May 2018 (GDPR)

Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like ot opt out of any future contact via text messaging, then please complete the form and indicate in the marked section.


Croydon GP Hubs

Need to see a GP but can’t get an appointment? Our GP Hubs can help.
Call NHS 111 before you go to pre-book an appointment or wait to be seen without an appointment at one of our GP Hubs in Central Croydon, Purley, or Parkway.




If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.


Cancel appointments you don't need